1. Introduction
This Refund Policy explains the conditions under which refunds may be requested for digital educational products provided by MEXTA LTD (“Company”, “we”, “our”, or “us”).
By purchasing any of our digital educational products, you acknowledge that you have read and accepted this Refund Policy.
2. Digital Products
The Company provides digital educational courses, video lessons, downloadable educational materials, and online learning resources.
All products are delivered electronically through online access.
No physical goods are sold or shipped.
3. Refund Eligibility
A refund request may be submitted within 14 calendar days from the original purchase date.
To qualify for a refund, all of the following conditions must be met:
- The request is submitted within the eligible refund period.
- The account holder is the original purchaser.
- The digital content has not been substantially accessed or completed.
- The purchase was not made fraudulently or in violation of our Terms & Conditions.
Each request is reviewed individually.
4. Non-Refundable Situations
Refunds will generally not be provided if:
- The refund request is submitted after the refund period has expired.
- A substantial portion of the course has already been accessed.
- The account has been shared with other users.
- The content has been downloaded, copied, reproduced, or distributed in violation of our Terms.
- The purchase was made through fraudulent activity or unauthorized use.
5. Duplicate Payments
If you are accidentally charged more than once for the same purchase, please contact us.
Verified duplicate payments will be refunded using the original payment method.
6. Processing Refunds
Approved refunds will be issued to the original payment method whenever possible.
Processing times may vary depending on the payment provider, banking institution, and card issuer.
7. Chargebacks
If you experience a billing issue, we encourage you to contact our support team before initiating a chargeback with your payment provider.
Submitting a chargeback without first attempting to resolve the matter directly may delay the resolution process.
8. Right to Decline Refund Requests
The Company reserves the right to decline refund requests that do not satisfy the conditions described in this Refund Policy or where misuse, abuse, fraudulent activity, or violations of our Terms & Conditions are identified.
9. Changes to This Policy
We may update this Refund Policy from time to time.
Any revised version becomes effective immediately upon publication.
10. Contact Information
If you have any questions regarding this Refund Policy, you may contact:
MEXTA LTD
Strovolou 32, Strovolos, 2018, Nicosia, Cyprus
support@cfdedunow.com